Returns & Exchanges
Due to the perishable nature of our gourmet food products, we offer a 100% freshness guarantee and will replace any items that arrive damaged or spoiled within 48 hours of delivery. We prioritize your satisfaction and safety, ensuring every bite meets our high-quality standards.
Inspect Your Order
Upon delivery, please immediately examine your food items for any signs of damage, temperature issues, or packaging compromises.
Capture Evidence
Take clear photographs of the damaged product and the shipping label to help our quality control team process your claim efficiently.
Contact Support
Email our support team within 48 hours of receipt with your order number and the attached photos to initiate a replacement or refund.
Resolution Process
Once validated, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing